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Frequently Asked Questions

Before contacting support, please review the F.A.Q. below as we’ve tried to answer as many questions as possible so that you can get the quickest fix to your problem.

I purchased a Digital Product and I haven’t received my shipment yet?

We don’t deliver by mail. All of our programs are available in our member’s area. If for some reason you don’t have access to a product you purchased contact our support. (support@tsbmedia.zendesk.com)

I can’t find a product that I purchased in the member’s area?

Up in the top navigation you’ll see “Product Library”. There you’ll find images of all of our products. If the product is “greyed out” and you have purchased it- please contact our support and they will grant you access. (support@tsbmedia.zendesk.com)

I Am Having Trouble Downloading A PDF / Viewing A Video? / Listening To Audio?

Please check out this page for instructions on how to access various types of media. If you are still having trouble with it don’t hesitate to contact our support girl Nataly (support@socialtraininglab.com) for help.

Do you offer personal coaching?

If you want more personal phone coaching we offer phone coaching packages.

How Can I Cancel My Subscription?

If you would like to cancel your subscription to the Social Training Lab weekly lessons just email support@tsbmedia.zendesk.com (put CANCEL in the subject line. Please include:  1. Your full name 2. The email you purchased with  3. The product/s you purchased  4. The Order # on reciept    This will ensure our support staff can help you immediately.

I’m experiencing some technical difficulties with the Members Area/I want to get a refund for the product(s) that I ordered

Contact the support team at support@socialtraininglab.com to get in touch with someone who can help you out (Note: Please give the support team 24 hours/1 day to respond, the support team has limited schedule of availability on weekends so if you send a message on Friday, expect to get a response by Monday)

Anytime you contact support, to expedite things please include:  1. Your full name 2. The email you purchased with  3. The product/s you purchased  4. The Order # on reciept    This will ensure our support staff can help you immediately.

Why am I not receiving your emails? I am missing lessons from the free 31 Days to Better Game email series

If you are not receiving our emails, please check your junk mail, and follow the instructions to add us to your safe send list here. Please add Bobby@tsbmagazine.com.  If you use Gmail, please move Bobby Rio emails to your primary folder.

If you are missing lessons from the 31 Days to Better Game series you can grab them here.

Why was I charged again?

If you were billed its because you signed up for the Social Training Lab weekly trainings. You were given an option either before purchasing, or after purchasing to take a free trial. If you chose this option by mistake, please contact support@tsbmedia.zendesk.com.com with your full name, email address, and order number and they will cancel you and refund the charge.

However, all our programs are a ONE TIME PAYMENT. So even if you cancel the membership, you will still have access to your original purchase.

What’s the best way to talk to either Bobby personally? What email should I use?

The best way to talk to either Bobby Rio is through the Bobby Rio Facebook page. Bobby updates the page daily and connect with his readers regularly on there.

You can also sign up for one our phone coaching packages here.